CONTACT US
We're here to help with any question, order, or idea you have.
Our team typically responds within 24 hours on business days. For urgent order issues, use the chat icon or call us directly.
hello@kenso.store
Replies within 24 hours
+971 4 000 0000
Mon – Fri, 9am – 6pm GST
Dubai, UAE
Worldwide shipping
/ send a message
Tell us what's on your mind
/ quick answers
Common questions
Where is my order?
You'll receive a tracking link via email once your order ships. Most orders arrive within 5–10 business days.
Can I return or exchange an item?
Yes — within 30 days of delivery. Items must be unused and in their original packaging.
Do you ship internationally?
We ship worldwide from Dubai, UAE. Shipping fees and delivery times vary by destination.
How do I cancel an order?
Contact us within 1 hour of placing your order. After dispatch, cancellations are no longer possible.
My item arrived damaged — what now?
Email us a photo at hello@kenso.store and we'll send a replacement or issue a full refund immediately.
Average response time: under 4 hours